服務優勢
高效 / Efficient
“247365”：一天24小時、一周7天、一年365天隨時有人接聽維修電話：
"247365": 24 hours a day, 7 days a week, 365 days a year, someone answers the call for repairs at any time
專業 / Profession
①專屬方案定制服務:根據客戶具體情況,定制化制定服務方案
②服務工程師認證體系:每一名服務工程師經過嚴格的培訓和考核,持證上崗;
③常見問題培訓:根據設備型號,將常見問題制作成冊并由認證工程師對客戶培訓
④線上一對一指導:經驗豐富的高級工程師通過電話、視頻等網絡方式指導客戶解決問題;
⑤一次就好:設備一次調試到位,同類問題一次修好;
①Exclusive program customization service: cus tomie service programs according to the specificconditions of customers
②Service engineer certification system: each service engineer undergoes strict training and assessmentand holds a certificate
③Frequently asked questions training: According to the equipment model, the frequently asked questionswill be made into a book and the certified engineer will train the customers
④online one-to-one guidance: experienced senior engineers guide customers to solve pro blems throughtelephone, video and other network methods
⑤Just once: the equipment is debugged in place once, and similar problems are repaired once
安心 / Peace Of Mind
①前置服務:理論十實操的操作培訓、常見故障自診斷培訓、疑難故障快速報修指導、使用注意事項提醒
②定期服務:定期保養提醒、定期上門服務、定期促銷活動;
③增值服務:技能培訓、設備軟硬件升級服務、融資租賃服務、延遲保修服務
①pre-service : theoretical practical operation training , self-diagnosis training for common faults , quickrepair guidance for difficult faults , reminders of precautions for use
②Regular service : regular maintenance reminder , regular on-site service , regular promotional activities
③value-added services : skills training , equipment software and hardware upgrade services , financialeasing services , delayed warranty services
